Tribal Knowledge and Onboarding with Annie Sexton
January 16th, 2019
36 mins 49 secs
About this Episode
Tribal Knowledge and On-boarding with Annie Sexton
TableXI offers training for developers and product teams! For more info, email email@example.com.
Annie Sexton: Core Support Engineer at Heroku. Traveler. Amateur graphic novelist. More at momotarocomic.com/.
Developers and teams build up a lot of knowledge about their code and their process which never gets written down and which makes it harder together to get new team members up to speed. Our guest, Annie Sexton, is a support engineer for Heroku and has to deal with not only Heroku’s vast amount of knowledge, but also the unwritten information of many of her support customers. We’ll talk about the practical things Annie recommends to help make this knowledge explicit, and how your team can improve its group memory and team on-boarding. We’d also like to hear from you. Is there something your team has done to write down the things everybody knows? Let us know at http://techdoneright.io/53 or on Twitter at @tech_done_right.
01:51 - Why Tribal Knowledge is a Bad Thing
04:50 - Legacy Code
06:38 - Capturing Tribal Knowledge
12:55 - Keeping Things Up-To-Date
15:57 - When the “Why” and the “Overview” Get Lost
17:49 - Becoming Immune to Complexity
20:39 - Tools for Documentation
28:50 - Convincing Others that Documentation is Important
33:31 - Planning for Succession
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