Rubyist, writer, illustrator and world traveler: Annie Sexton is a multi-passionate developer with a five year full-stack background and a history of never staying in the same place for long. She currently resides in her hometown of Austin, Texas, where she works at Heroku as a support engineer. She spends her free time as an amateur comic book artist.
January 16th, 2019 | 36 mins 49 secs
career, communication, management
Developers and teams build up a lot of knowledge about their code and their process which never gets written down and which makes it harder together to get new team members up to speed. Our guest, Annie Sexton, is a support engineer for Heroku and has to deal with not only Heroku’s vast amount of knowledge, but also the unwritten information of many of her support customers. We’ll talk about the practical things Annie recommends to help make this knowledge explicit, and how your team can improve its group memory and team on-boarding. We’d also like to hear from you. Is there something your team has done to write down the things everybody knows? Let us know at http://techdoneright.io/53 or on Twitter at @tech_done_right.