Failure Management and Response with Nickolas Means
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How can you learn from an engineering team's failure? Can you take the examples of how others have dealt with engineering problems to improve your team's day-to-day operations. Our guest is Nickolas Means, a software manager at Muve Health, who is fascinated by engineering failures. We talk about what you can learn from studying disasters, how to create a company culture in calm times that will works smoothly in stressful times, and how a successful engineering team communicates using stories and how they handle mistakes. Along the way, we talk about the recent incident at the Seattle Airport, the CitiCorp building in Manhattan, Three Mile Island and other engineering and team missteps. We have, I hope, a successful show about failure.
02:12 - Learning From Engineering Team Failure
04:49 - Self-Reporting of Near Accidents
06:54 - First Story/Second Story
- RailsConf 2018: Who Destroyed Three Mile Island? by Nickolas Means
- The Field Guide to Understanding Human Error 2nd edition Edition
- RubyConf 2016 - The Building Built on Stilts by Nickolas Means
- 99% Invisible Podcast: Structural Integrity
16:33 - Focusing on Blamelessness and Building a Learning Culture on a Team
21:04 - Overpaging Engineering Teams
25:21 - Story Communication
29:44 - Helping Team Members Make Better Decisions
34:29 - How to Behave When Things Go Wrong