Open-Source Community Management and Safety With Coraline Ada Ehmke and Yana Carstens
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How can you manage a social media site to maximize community and make all contributors feel safe? Coraline Ada Ehmke (@CoralineAda), from GitHub's Community and Safety Team, and Yana Carstens (@YanaCarstens), a Senior UX designer with Table XI, join Noel on this episode of Tech Done Right. We discuss tools for allowing users more control over their social media environment and community, and how to use personas in design as a way to understand user's goals and guide them toward positive community actions.
02:59 - GitHub’s Community Management and Anti-Harassment Tools Team and the Problems that They Are Trying to Solve
06:47 - Exposing Anti-Harassment Features and Making Them Prominent, Improving User Experience, and Identifying Harassers
15:10 - Throwing Friction to “Jerkfaces”; Block Functionality
19:13 - Sentiment Analysis
26:38 - Working Together with Other Social Platforms
30:38 - What does success look like? “Social Coding”
33:05 - Visibility and Flagging of Comments
- Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf
- UX Booth
- UX Mastery
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